Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,898 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(99)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Timothy D.
Good communication. Prompt delivery.
September 3, 2026
Joey P.
They were quick, responsive, and at a competitive price. Delivered 5 tons to my house in less than 72 hours!
September 3, 2026
Columbus
This company goes above and beyond. I plan to use them for the next stint of my project as well.
September 2, 2026
Mark P.
I’m a DYI guy building a carport. Hello gravel was easy to order and the delivery was extremely efficient all at a very competitive price. I’d recommend them.
September 2, 2026
Mark P.
I’m a DYI guy. I was building a carport and needed a base of gravel They are very efficient and friendly. The gravel was dumped for maximum convenience with a minimum of fuss.
September 2, 2026
Jesse C.
Hello Gravel was an absolute DREAM to work with ! They worked with me around my schedule and were very punctual and prompt. Most importantly they were the best price point I could find (and I shopped around for DAYS) ! Super happy with the end product, no more muddy boots for this guy ! THANK YOU HELLO GRAVEL !!
September 2, 2026
Ray S.
Exceptional delivery. Made one mistake but immediately corrected it. Very trustworthy and loyal to the customers.
September 2, 2026
Kathleen S.
Great service from online ordering to delivery!
September 2, 2026
Jen L.
I needed sand quickly to amend the area around my newly purchased barn/property. Hello Gravel coordinated securing the materials and had to trouble shoot when the scheduled delivery cancelled. They also resolved over payment related to their online system malfunctioning quickly and were easy to work with and responsive.
September 2, 2026
Tolga A.
Easy to communicate with, and the pricing was reasonable. The only issue was that the delivery was delayed by one day. Overall, a good experience and I would use them again.
September 2, 2026
Tim W.
It was great working with Hello Gravel. I ordered the 2 tons of 1- 1/2 gravel that they recommended with the size of the area that I wanted gravel for. The gravel was delivered right on time and with no issues and payment was easy. I highly recommend Hello Gravel for anyone that has a project with the need of gravel or for any other material that they may need. Great Company to work with!
September 1, 2026
Kyle h.
•Extremely attentive and confirming every step of the way and available for questions on how the process works or what to expect next. •Gave (and used) alternative options to communicate to ease some spotty reception issues I have in my area. •after delivery was completed, gave a courtesy "how'd everything go" call and text communication that was above and beyond. I did end up having an issue with the delivery and they compensated accordingly. Could've been a very terrible process as a first time "gravel orderer", but the HelloGravel team truly made it positively memorable. l indeed would recommend to others and order again myself. Thank Rep Tereza and Team for all the help.
September 1, 2026
Marsha M.
Great services 👌
September 1, 2026
Holly D.
September 1, 2026
Jennifer R.
September 1, 2026
Marsha M.
Great Services👍
September 1, 2026
Jordan F.
Great service. It was fast and easy and the delivery was professional. Nina was exceptional in communication and really helped with any questions or issues I had.
September 1, 2026
Frank P.
September 1, 2026
William G.
Both parties are greatful for your service and being connected
August 31, 2026
Tony W.
Ordering and delivery was excellent. Delivered in the time window. Driver was willing to drop in the exact spot in backyard but truck was a bit too tall. Overall very satisfied!
August 31, 2026
John B.
When the first load showed up it wasnt top soil like I had ordered. ***** worked with me and I was sent another load with very good top soil. I am a happy customer.
August 31, 2026
Edward H.
Very helpful! Thank you.
August 30, 2026
Debbie J.
August 29, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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