Terms of Service

Effective Date: July 24, 2023
Last Updated: July 21, 2026

Please read these Terms of Service carefully before placing an order or using our Services. By accessing hellogravel.com or placing an order, you agree to be bound by these Terms.

Table of Contents

1. About Hello Gravel
2. Acceptance of Terms
3. AI-Powered Assistant
4. Our Marketplace Model
5. Orders and Pricing
6. Delivery
7. Property Access and Delivery Conditions
8. Property Damage
9. Returns, Cancellations, and Refunds
10. Product Information
11. Payment
12. Prohibited Uses
13. Intellectual Property
14. Disclaimer of Warranties
15. Limitation of Liability
16. Indemnification
17. Dispute Resolution and Arbitration (including Class Action Waiver)
18. Governing Law
19. Force Majeure
20. Changes to These Terms
21. Contact Us

1. About Hello Gravel

Hello Gravel, Inc. (“Hello Gravel,” “we,” “us,” or “our”) is a marketplace that connects customers with independent suppliers and haulers for bulk landscaping materials, including gravel, sand, topsoil, mulch, and similar products (“Materials”), delivered by dump truck. We are headquartered in New Orleans, Louisiana. As used in these Terms, “Services” means the Hello Gravel marketplace platform, including hellogravel.com (the “Site”), our ordering system, customer support functions, and any AI-powered tools or assistants (including Chuck) through which you interact with Hello Gravel.

2. Acceptance of Terms

By accessing or using hellogravel.com (the “Site”), placing an order through our website, calling us, texting us, or interacting with our automated chat assistant, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use our Services.

You must be at least 18 years old to place an order. By placing an order, you represent that you are 18 or older and have the legal authority to enter into this agreement.

3. AI-Powered Assistant

Hello Gravel operates an AI-powered conversational assistant called “Chuck” that you may interact with through our website chat, SMS, or voice channels. Chuck can provide product information, generate quotes, and process orders on your behalf.

By interacting with Chuck, you acknowledge and agree to the following:

• Chuck is an artificial intelligence system, not a human. While Chuck is designed to be helpful and accurate, it may make errors. Any order placed through Chuck is subject to these Terms of Service in full, including our order confirmation and pricing provisions (Section 5).
• Your interactions with Chuck via chat, SMS, or voice may be recorded, stored, and used to improve our Services and AI systems, subject to our Privacy Policy.
• Do not share with Chuck any information you would not share through our website, including payment card numbers (use the checkout flow for payment), government-issued ID numbers, passwords, or other sensitive personal information.
• Hello Gravel is not liable for errors, omissions, or inaccuracies in Chuck’s responses, including incorrect product descriptions, pricing, or availability information, to the extent such errors are corrected or superseded by a written order confirmation from Hello Gravel. If Chuck provides information that conflicts with our website or a written confirmation, the written confirmation controls.
• If you provide your phone number in connection with a quote, order, or inquiry, Hello Gravel or Chuck may contact you by SMS or phone call to follow up. Standard messaging rates may apply. You may opt out of AI-initiated SMS messages at any time by replying STOP.

4. Our Marketplace Model

Hello Gravel is a marketplace platform — not a materials producer, not a trucking company, and not a general contractor. We connect customers with independently operated local suppliers (who provide the Materials) and haulers (who transport and deliver them).

When you place an order through Hello Gravel:

• Hello Gravel processes your order, collects payment, coordinates fulfillment, and provides customer support.
• The supplier is an independent third party responsible for sourcing and providing the Materials.
• The hauler is an independent third party responsible for transporting and delivering the Materials to your location.

Suppliers and haulers are independent contractors, not employees or agents of Hello Gravel. Hello Gravel does not control the day-to-day operations of suppliers or haulers, and is not responsible for their acts or omissions except as expressly stated in these Terms.

5. Orders and Pricing

Pricing: Prices displayed on our Site are estimates based on material type, quantity, and delivery location. Final pricing may vary based on market conditions, supplier availability, and actual delivery distance. If pricing changes by more than ten percent (10%) from the amount shown at the time of your order, we will contact you before proceeding. You may cancel your order without penalty if you do not accept the revised price.

Order confirmation: Placing an order does not guarantee fulfillment, whether placed through the Site or through our AI-powered assistant. We will confirm your order by email once a supplier and hauler have been assigned. A quote generated by our AI-powered assistant is an estimate only and does not constitute a binding price; the confirmed order price governs. Availability varies by location.

Quantity: Bulk materials are sold by the ton or cubic yard. Quantities are approximate. Natural variation in material density means actual delivered quantity may vary slightly from what was ordered.

Service area: We operate in select markets across the United States. We cannot guarantee availability in all areas.

6. Delivery

Delivery windows: We will provide an estimated delivery window. Delivery times are estimates and not guarantees. Delays may occur due to weather, traffic, equipment issues, supplier availability, or other factors outside our control.

Access: You are responsible for ensuring that the delivery location is accessible to a standard dump truck. This includes adequate driveway width, clearance, surface condition, and weight capacity. If a hauler cannot safely access your property, delivery may not be completed and you may be charged a trip fee.

Dump and go: Unless separately quoted and agreed onsite, deliveries are “dump and go” — the hauler will deposit Materials at the agreed drop point and leave. Spreading, placement, or installation of Materials is not included in the online material order price.

Spreading estimates and onsite quotes: In select markets, the Site may provide a free spreading estimate and let you attach an onsite quote request to a material order. The estimate is non-binding, no spreading payment is collected online, and requesting a quote does not require either party to proceed. Ballpark only. Your hauler will confirm a firm price onsite on delivery day when possible, or within 24 hours after delivery. Unless the firm quote expressly says otherwise, spreading excludes site preparation, grading, fabric, edging, compaction, drainage, demolition, and cleanup.

Drop location: You must designate a suitable drop location before delivery. Once Materials are dumped, Hello Gravel and the hauler are not responsible for relocating them. If you are not present at delivery, you authorize us to proceed with delivery to the agreed drop location.

7. Property Access and Delivery Conditions

By placing an order, you represent and warrant that:

• You own the property or have explicit authorization from the property owner to accept a bulk material delivery
• The access route to the designated drop location can safely support a loaded dump truck (typically 60,000–80,000 lbs gross vehicle weight)
• There are no overhead obstructions, buried utilities, irrigation lines, or other hazards at or near the drop location that have not been disclosed to us
• You have checked with your local utility notification service (e.g., 811 in the United States) if the drop location is near any underground utilities

You are responsible for providing accurate site access information. Hello Gravel and the hauler rely on this information to plan the delivery.

8. Property Damage

You acknowledge and accept the following:

Dump truck deliveries involve heavy vehicles and large quantities of material. There is an inherent risk of property damage, including but not limited to damage to driveways, pavement, curbs, lawns, landscaping, irrigation systems, underground utilities, fences, structures, and other property.

Hello Gravel’s liability for property damage is limited as follows:

• Hello Gravel is a marketplace and is not the hauler. Haulers are independent contractors. Hello Gravel is not liable for property damage caused by the acts or omissions of haulers during delivery.
• To the extent Hello Gravel has any liability for property damage, that liability is limited to the lesser of (a) the actual cost of repair or (b) the total amount you paid for the applicable order. This limitation is a specific application of the general liability cap in Section 15 and is not in addition to it.
• Hello Gravel is not liable for damage caused by subsurface conditions (such as buried utilities, weak pavement bases, or sinkholes), drainage issues, or conditions you failed to disclose.
• Hello Gravel is not liable for indirect, incidental, special, consequential, or punitive damages arising from delivery, including loss of use of your property.

If damage occurs during delivery: Contact us at support@hellogravel.com within seventy-two (72) hours of delivery and provide photographs and a description of the damage. We will work with you and the hauler using commercially reasonable efforts to address the situation. Any formal damage claim must be submitted within fourteen (14) days of delivery. Claims submitted after that period will not be honored, as timely notice is necessary to allow investigation of conditions at the delivery site.

We strongly recommend:

• Photographing your driveway and drop area before delivery
• Ensuring your homeowner’s or property insurance is current
• Consulting with your hauler or Hello Gravel support before delivery if you have concerns about access

9. Returns, Cancellations, and Refunds

Cancellations: You may cancel your order without penalty up to 24 hours before the scheduled delivery window. Cancellations within 24 hours of the scheduled delivery may be subject to a cancellation fee. Once delivery is in progress, the order cannot be cancelled.

Returns: Bulk landscaping materials are non-returnable once delivered. If you ordered the wrong product or quantity, contact us and we will do our best to help you place a follow-up order.

Refunds: If we are unable to fulfill your order due to supplier or hauler unavailability, you will receive a full refund, and this right is not limited by the Force Majeure provisions of Section 19. Refunds for other reasons are evaluated on a case-by-case basis. Contact support@hellogravel.com within seven (7) days of your delivery date. Our full Refund Policy is incorporated into these Terms by reference.

10. Product Information

We make commercially reasonable efforts to display accurate product descriptions, photos, and specifications. However:

• Colors, textures, and appearance of natural materials vary by source location, season, and batch. What you see on screen may not exactly match what is delivered.
• Material names (e.g., “pea gravel,” “#57 stone”) are industry-common terms and may vary slightly by region and supplier.
• Hello Gravel does not warrant that materials are suitable for any particular use. You are responsible for determining whether a material is appropriate for your project.

11. Payment

Payment is due at the time of order. By providing payment information, you authorize Hello Gravel to charge the amount shown at checkout. If your order is not confirmed (see Section 5) or if the price changes by more than ten percent (10%) and you do not accept the revised price, any amount charged will be refunded in full. We accept major credit and debit cards and, where available, other payment methods or financing options offered at checkout.

If your payment is declined or charged back, your order will be cancelled and you may be barred from placing future orders until the balance is resolved.

12. Prohibited Uses

You agree not to use our Services to:

• Violate any applicable law or regulation
• Submit false or misleading information
• Interfere with or disrupt our Services or servers
• Attempt to gain unauthorized access to any portion of our Services
• Scrape, harvest, or collect data from our Site without our written permission
• Use our Services for any commercial resale purpose without our prior written consent

13. Intellectual Property

All content on hellogravel.com, including text, graphics, logos, product descriptions, and software, is the property of Hello Gravel, Inc. or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our Site without our prior written permission.

14. Disclaimer of Warranties

OUR SERVICES AND ALL MATERIALS, INFORMATION, AND CONTENT PROVIDED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, HELLO GRAVEL DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY PRODUCT INFORMATION, PRICING, OR AVAILABILITY.

BECAUSE HAULERS AND SUPPLIERS ARE INDEPENDENT CONTRACTORS, HELLO GRAVEL MAKES NO WARRANTIES REGARDING THEIR PERFORMANCE, TIMELINESS, OR THE CONDITION OF MATERIALS THEY SOURCE OR DELIVER.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• HELLO GRAVEL’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
• HELLO GRAVEL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, PROPERTY DAMAGE BEYOND THE LIMITS STATED IN SECTION 8, OR PERSONAL INJURY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• HELLO GRAVEL SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF INDEPENDENT SUPPLIERS OR HAULERS, INCLUDING ANY PROPERTY DAMAGE, PERSONAL INJURY, OR OTHER LOSS CAUSED BY THEIR DELIVERY OPERATIONS.

Some states do not allow limitations on implied warranties or exclusion of certain damages, so some of the above limitations may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless Hello Gravel, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of our Services
• Your breach of these Terms
• Your submission of false, inaccurate, or incomplete information in connection with any order or use of our Services
• Any property damage or personal injury caused by your failure to provide accurate site access or property condition information, including failure to disclose known hazards, underground utilities, or access limitations
• Your violation of any applicable law or the rights of any third party

17. Dispute Resolution and Arbitration

Informal resolution first: If you have a dispute with Hello Gravel, please contact us at support@hellogravel.com. Most disputes can be resolved quickly through our support team.

Binding arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or our Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at adr.org. Arbitration shall take place in New Orleans, Louisiana, or by telephone or videoconference. Filing fees and arbitration costs shall be allocated in accordance with the AAA Consumer Arbitration Rules. In most cases, Hello Gravel will pay the filing fee and arbitration administrative fees for consumer claims. Each party shall bear its own attorneys’ fees unless the arbitrator finds that a claim was frivolous or brought in bad faith.

IMPORTANT — CLASS ACTION WAIVER: You and Hello Gravel agree that all claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding. If this class action waiver is found unenforceable in any particular case, then the arbitration agreement will not apply to that case and that case will proceed in state or federal courts located in Orleans Parish, Louisiana.

Small claims exception: Either party may bring an eligible claim in small claims court instead of arbitration.

Opt-out: You may opt out of arbitration within thirty (30) days of first placing an order with Hello Gravel or first agreeing to these Terms, whichever occurs earlier, by emailing support@hellogravel.com with the subject line “Arbitration Opt-Out.” Your opt-out email must include your name and the email address associated with your order. If you opt out, disputes will be resolved exclusively in state or federal courts located in Orleans Parish, Louisiana.

18. Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws provisions. Subject to Section 17, you consent to the exclusive jurisdiction of state and federal courts located in Orleans Parish, Louisiana.

19. Force Majeure

Hello Gravel shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond Hello Gravel’s reasonable control, including but not limited to acts of God, natural disasters, severe weather, pandemic or public health emergency, acts of government, labor disputes, transportation disruptions, equipment failure, or internet or telecommunications outages (“Force Majeure Event”). For the avoidance of doubt, supplier or hauler unavailability that is not itself caused by a Force Majeure Event is governed by Section 9 (Returns, Cancellations, and Refunds), not this Section 19.

In the event of a Force Majeure Event, Hello Gravel will notify you as soon as reasonably practicable and will use commercially reasonable efforts to resume performance. If a Force Majeure Event prevents fulfillment of your order for more than fourteen (14) days, either party may cancel the order and you will receive a full refund of any amounts paid.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

21. Contact Us

Email: support@hellogravel.com
Privacy inquiries: privacy@hellogravel.com
Legal inquiries: legal@hellogravel.com
Mail: Hello Gravel, Inc., 1033 Jackson Ave Suite 202, New Orleans, LA 70130