Refund Policy - Hello Gravel

Refund and Return policy

Return Window: 30 days

HelloGravel.com offers a 30-day return and refund policy on all deliveries. Customers have 30 days from the delivery date to request a return or refund.

Our Quality Guarantee & Customer Protection: At HelloGravel.com, we’ve delivered quality materials to thousands of satisfied customers. We offer a 30-day return/refund request window on all deliveries, supported by our comprehensive quality assurance process.

Our Promise to You: Customers have 30 days from delivery date to request a return or refund. From the moment you place your order to the final delivery, our team is committed to ensuring you receive the quality materials you need for your project. Your satisfaction is protected through our comprehensive quality assurance program.

Quality Assurance Protection: If you have concerns about your delivery:

Our dedicated customer care team is available to assist
Initial inspection and documentation must be completed within 48 hours of delivery
Include photos to help us understand your concerns
Expect a prompt review and resolution
Claims can be filed within 30 days of delivery date
Our team will work with you to make it right

Our Guarantee Covers: Quality issues, delivery accuracy, and material specifications within industry standards. Each situation is individually evaluated by our experienced team to ensure fair resolution.

Initial Inspection Requirements:

Inspect materials within 48 hours of delivery
Issues must be demonstrated to have existed at time of delivery
Document any immediate concerns with photos
Report any visible issues promptly

Situations Not Covered:

Cancellations within 48 hours of scheduled delivery
Access issues preventing successful delivery
Changes to material due to environmental factors after initial inspection
Failure to document issues within 48 hours of delivery
Color variations within normal industry standards
Undocumented claims

Delivery Success Requirements: To maintain our quality guarantee, please ensure:

Clear access for delivery vehicles
Accurate delivery instructions
Site readiness for material placement
Someone available on-site during delivery window

Trust & Transparency: Every order is handled with care by our experienced team. We maintain direct relationships with local suppliers and haulers to ensure quality control throughout the delivery process. Our commitment to customer satisfaction has made us a trusted name in bulk material delivery.

Property Considerations: While we take all reasonable precautions during delivery, customers are responsible for ensuring their property can safely accommodate delivery vehicles. This includes adequate access, turning radius, clearance from wires and/or trees, and surface stability for heavy trucks.

Policy Updates: We reserve the right to modify these terms as needed to improve our service and maintain operational excellence.

Refund and Return policy

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