Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,898 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(99)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Guadalupe R.
August 29, 2026
Alan C.
Great communication! Great color match! Placed delivery where we needed it.
August 29, 2026
Malcolm C.
Great company with great service and heart. Thanks for the donation of good clean dirt for the Montessori School's gardens.
August 28, 2026
Harry S.
I was very impressed with Hello Gravel. I am a novice needing some gravel for a base for a gazebo I am installing. They recommended the type that I needed and were extremely helpful and patient. The delivery was made when it was promised and the driver who delivered it was very helpful. I strongly recommend Hello Gravel.
August 28, 2026
Richard L.
Great service, reasonably priced and delivered on time!!
August 28, 2026
JoesOscarMike
Great service, on time delivery, helpful and knowledgable. Jonas answered all my questions and followed up immediately after delivery. 4 ton order.
August 28, 2026
Nancy O.
Ordering online from a company for the first time can be daunting, but Hello Gravel set my concerns at ease instantly. They followed up with both a text and phone call to ensure the delivery was set and everything looked correct with my order. I have now placed 3 orders from them and plan to use them for all future orders.
August 28, 2026
Jack C.
Really easy to use great communication gravel was here on time
August 27, 2026
Lyn c.
Hello Gravel was easy to contact and very easy to set up a drop date. The delivery was on time and the drop was quick and efficient. I highly recommend Hello Gravel!
August 27, 2026
Shannon O.
Hello Gravel is a great modern business concept designed for today’s busy lifestyle—and even better, it’s locally owned! While they’re steadily expanding across the country, they’re still based right here in the heart of New Orleans. If you’re like most of us, time isn’t something you have to spare searching for suppliers, researching reviews, calling around for materials, comparing prices, arranging pickup or delivery, waiting on callbacks, and trying to coordinate everyone’s schedules. That’s exactly what Hello Gravel gets paid to handle for you. They have a team that does the legwork, while you have one point of contact working with you throughout the entire process—from figuring out what you need to delivery and beyond. They’ve already done the research to know where to source the materials, which suppliers and delivery companies are the best fit, and how to get everything to you when you need it. Not sure what type of material you need or how much your project requires? They can help with that too! We all still love tackling our own DIY projects, but wouldn’t it be nice to wake up Saturday morning, walk outside, and actually start the project—instead of spending half the day figuring out where to get everything? With Hello Gravel, your materials can already be there waiting for you. Less time chasing materials. More time getting the project done.
August 27, 2026
Alexis K.
Delivery was fast. We ordered river rocks and the rocks were great for the beds outside my school .
August 27, 2026
William C.
They made it easy to order.
August 26, 2026
Bill B.
Could not be more pleased with the 6.5 tons of topsoil that I had ordered. Andre Velho was truly outstanding and represented Hello Gravel extremely well. He called and told all about the topsoil he was going to send and then sent me a picture and asked if that was acceptable. I have never had that type of service before.
August 26, 2026
Dylan S.
Great guys to work with! Carlos was very responsive and worked hard to get me what I needed as fast as possible!
August 26, 2026
John L.
Andre Velho and team are extremely helpful, responsive, and quick to meet my needs with this project. I can’t thank them enough.
August 26, 2026
Kimberlee B.
Fantastic service. Answered all our questions and connected us to a local contractor for our top soil delivery.
August 25, 2026
Yamila M.
Just like the pictures!! Hello gravel gave me just what I wanted! Thank you.
August 25, 2026
George F.
Just have a super experience with Hello Gravel. I had initially ordered 4 tons of driveway gravel but later determined that I needed 5 tons. I called Mona and she was able to modify the order and I am very happy with the product and customer service. When the load came it was placed exactly where I wanted it. I would highly recommend Hello Gravel.
August 25, 2026
Valerie S.
Easy to order and great communication from customer agents.
August 25, 2026
Anne d.
August 24, 2026
Bob F.
Hello Gravel (Richmond. Ky) was great to work with. We are putting in a community garden that is wheel chair accessable. They helped us choose the right material and gave us a good price The delivery was right on time, left where we requested.
August 24, 2026
D J.
I would highly recommend Hello Gravel. The communication was excellent and frequent. My delivery arrived right on time and dumped exactly where I wanted. Thank you Hello Gravel.
August 24, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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