Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,898 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(99)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Kia F.
Very good, our delivery driver Ernesto Perez dumped right where we needed.
October 13, 2026
Michelle M.
Service with Rianna was on point. Very helpful towards a very smooth transaction!
October 13, 2026
Robert l.
Delivery and release of gravel on my driveway was perfect timing and driver Joe had a great attitude and all was exceptional, will spread the word to my friends if I need in the future more gravel this is the company I will be calling also Rianna was very nice and helpful 😊
October 13, 2026
Dave
Great service would highly recommend this company. I’ll use them again.
October 13, 2026
Casey W.
October 12, 2026
Elvin A.
October 12, 2026
C M.
Excellent company,good product and excellent service. They’re honest and friendly I recommend this company and give at 10
October 12, 2026
Ahmed G.
One of the best services and very excellent customer service and quick response will use for all projects.
October 12, 2026
Mary B.
The delivery was great. It was easy to schedule and the people were very helpful. The man who delivered my material was also very kind and helpful. I will use hello gravel again to finish my project. Absolutely great service.
October 12, 2026
Todd R.
Prompt,reliable,dependable. Hello Gravel is the best. My order to delivery was smooth and easy. Like my driveway is going to be thanks to Hello Gravel. I highly recommend Hello Gravel for any of your projects. A truly happy customer I am. Thank you Hello Gravel
October 9, 2026
Warren k.
October 9, 2026
Tim M.
Ordered 12 tons of fill dirt for our foundations. Coordinated with Nina for a specific drop off location and time. Everything went smoothly and dirt was as expected. Would recommend to others and will definitely use again in the future.
October 9, 2026
Jake D.
Reliable and on time delivery with good product!
October 9, 2026
Michael H.
Get service, delivered what I needed and did it on time. Also helped me select the right product based on the needs I had. Very happy with the outcome.
October 9, 2026
Craig V.
Hello Gravel did an excellent job. They delivered on time and lets us I know when there was a problem where we told them to dump the rocks (very appreciative). Do not hesitate to buy from them they are very professional.
October 9, 2026
Scott B.
On time and efficient
October 9, 2026
Brian K.
Great experience. Ordered and scheduled online. Carlos reached out to confirm. Next thing was a picture of the product dropped right where I wanted it. Simple. Effective.
October 9, 2026
Big d.
If I can say anything it was quick the delivery was right where I wanted at the driver war very good
October 9, 2026
Joyce G.
Very professional and patient. Responded quickly to email or text. I had researched the quantity and type of gravel I needed for my project before contacting Hello Gravel. When I explained what I was doing, the recommendations I received were consistent with what I had found. Piero kept me updated on the delivery. I had to change the date three times, and he was very accommodating. He sent a picture of a sample of the gravel for my approval. The delivery was on time and frictionless. I would use Hello Gravel again.
October 9, 2026
Gordon J.
The dirt was delivered as advertised and on time. I am very pleased with Hello Gravel. I will use them again for my next project.
October 8, 2026
Doug
It was easy and they were very responsive, they also communicated well. A little pricy tho
October 8, 2026
Deb M.
Very easy to work with, great communication and on time!
October 8, 2026
Bonnie B.
This is the first time I’ve used Hello Gravel and I will definitely order again. They were very responsive to my questions and even sent pictures of the kind of dirt I would receive. I was given a $50 discount for being a first time customer and a $25 discount for scheduling delivery a few days out. It was delivered in the agreed time frame. The driver was very nice too! Highly recommend. Happy customer!
October 8, 2026
W. T.
Good quality, excellent delivery process, reasonably priced.
October 8, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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