Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,898 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(99)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Tyler F.
Great service, high quality gravel, very easy to use and dropped off right where requested.
August 24, 2026
Dann K.
Needed gravel for a building site in Montana. Easy forms to fill out and a week later, there was a mound of gravel right where I wanted it.
August 22, 2026
Krystal L.
We had a great experience with Hello Gravel, especially our salesman, Andre Velho. I wasn’t sure what type of material would work best for what we needed, and Andre took the time to help us choose the right option. He was very responsive throughout the entire process and easy to work with. We did have a hang-up with the delivery, but Andre made it a priority to get the issue resolved and made sure our gravel was delivered the very next day. His customer service and follow-through were excellent. I would definitely recommend working with Andre!
August 22, 2026
Jennifer R.
They were very helpful as we tried to figure out how much we needed. The communication was frequent and timely. Service was great!
August 22, 2026
Ryan y.
Awesome service. Kept me updated throughout the whole process and even asked if the selected gravel was the correct shade for my project.
August 22, 2026
Cristino R.
The truck driver was very professional he had no problem backing up in my driveway into my yard and dumping the gravel.
August 22, 2026
Darius b.
⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with Hello Gravel! They delivered the rock promptly and ensured everything was done safely. The pricing was very reasonable, which made the whole process even better. I want to give a special shoutout to Carlos, who took great care of me throughout the experience. The driver, whose name I unfortunately forgot, was also amazing—professional and friendly. Highly recommend Hello Gravel for their excellent service!
August 21, 2026
Dener L.
Great service overall. Andre was very helpful in determining the right quantity of sand/topsoil for my lawn. He proactively sent me pictures of the material so I could see what it looked like and decide if it would work for my needs. He also followed up throughout the process to make sure everything went smoothly. The product was as expected and matched what was shown in the pictures. I wouod recommend them.
August 21, 2026
Locke C.
August 21, 2026
MichaelCamden C.
August 21, 2026
Jermic m.
Great team and great decision over for deliveries.
August 21, 2026
David E.
Hello Gravel walked me through the quick process and stayed in touch, except at the last minute. I expected a call 30 minutes prior to delivery but it didn’t happen from the driver. They did deliver as promised and in the correct time frame. 3 tons of river stone.
August 21, 2026
John M.
Great people to deal with. Driver was very courteous and professional. Dropped off my gravel exactly where I wanted it. I will be purchasing from them in the near future.
August 21, 2026
Matt G.
August 21, 2026
Ron C.
Really had a good experience with Hello gravel. Carlos had my gravel delivered a day sooner which worked out really well on my schedule. The driver was very friendly and very experienced and the big plus, he arrived early before it got too hot which gave me the rest of the day to start my work. Thank you Hello Gravel for the great service!
August 21, 2026
Jordan s.
Delivery was later than expected but was communicated well and without worry! Thank yall
August 21, 2026
Robert G.
It was very easy to order and the pricing was very clear. No hidden costs.
August 20, 2026
Jeff B.
Very smooth process all around! Fast delivery and exactly what I ordered, will be using Hello Gravel from now on! 👍🏼
August 20, 2026
Joey S.
They where very polite, helpful and on time with material.
August 20, 2026
Kelly P.
HelloGravel delivered a seamless experience from our order of dark mulch to the point of delivery on a specifically requested date. Along the way, the HelloGravel team checked in to make sure everything was perfect. I’ll be using HelloGravel for all of our material orders from now on. BTW the ordering process was efficiently completed in less than 5 minutes. It was so easy!
August 20, 2026
Jorge
Very professional and their delivery was on schedule. I would definitely will use their services again and will recommend them to my friends and neighbors.
August 20, 2026
R p.
My experience with Hello Gravel was very good. I think 99% of this was due to my work with Andre.Vehlo. He went out of his way to make sure that I got what I needed. I won’t hesitate to call him again. Extremely satisfied.
August 19, 2026
Eleanore B.
The communication was incredible. They helped guide me through the order to make sure I got what I needed for my project and gave constant updates about the delivery.
August 19, 2026
Elsa f.
My husband Damien and I had a good experience with this company and it was easy they walked us through everything via text from measuring to drop off. After they follow up with a phone call and email. The process was easy and so was the drop off. We will use them again.
August 19, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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