Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,898 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(99)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Chris R.
Good communication
September 10, 2026
Robert H.
Very efficient and on time delivery. Exactly what I needed!
September 10, 2026
Kathy B.
Fast service and was there within 2 days. Quick reply to texts, very satisfied with my topsoil. Can’t wait til I get my flowerbed done and set up!! Thank you for great service and would use again for future needs.
September 10, 2026
Ron l.
September 10, 2026
Pieter I.
Dirt is great. Driver went out of his way to put it in the right place
September 10, 2026
Gene L.
Truck driver was very nice an polite! He put the topsoil right where I needed it. I’m very pleased with the service I received.
September 9, 2026
Inna M.
Received my order very fast, the company did many follow ups and made sure the order is right
September 9, 2026
Jerri K.
This is a BIG shout out for Hello Gravel and Gaby in Richmond, VA! Gaby was a true delight in every way! Kind, helpful with delivery, update information on delivery and always professional with a beautiful flare of joy the entire time! Went smooth as silk!!! With gratitude, Jerri
September 9, 2026
Jay L.
They delivered my gravel with road days put it right where it was supposed to be. They were on time Piero Did a good job He stayed on top of it made sure I was up to date on the time that they were gonna be there for very good experience
September 9, 2026
VEDA R.
On time and great on delivery!
September 9, 2026
Barbara H.
The driver arrived on schedule was very polite and professional dumped the milling exactly where we asked and was careful when leaving not to tear up my yard. Your company then called to verify that everything went as planned. Thanks you. I will recommend your company. To anyone needing your services.
September 8, 2026
Kristine K.
Daniela was very helpful as we had to change our delivery date several times.
September 8, 2026
Stan r.
Very friendly! Top grade soil!! Fair price. Speedy delivery!!!
September 8, 2026
Billy S.
Top rate no hassle
September 5, 2026
Paul S.
Andre got me set up in minutes, got my delivery within 3 days. Definitely using again!
September 4, 2026
Patrick G.
Easy to work with and communicated throughout the job. Delivery was easy and on time. Highly recommend.
September 4, 2026
Tim A.
Good communication, reasonable lead time and prompt delivery within a two hour window. Online calculator to verify amount I needed was also helpful.
September 4, 2026
Bryan U.
Everything was simple and quick. They communicated the process well and I have no complaints. Thank you!
September 3, 2026
Kelli R.
The driver was very nice and helpful
September 3, 2026
Faith W.
September 3, 2026
Katie J.
Great job. On time made the process easy.
September 3, 2026
Eleanore B.
I am inexperienced in landscaping and DIY projects. Hello Gravel was so clear and helpful in helping me determine what supplies were right for my project. When I did submit an order, my materials arrived quickly with lots of communication around the delivery. Would definitely recommend!
September 3, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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