Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,916 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(101)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(34)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Bruce M.
Tiana White helped me, get my gravel on time!! Thank you!! She is the best.
August 8, 2025
Bruce M.
Tiana White helped me, get my gravel on time!! Thank you!! She is the best.
August 8, 2025
Shawna S.
Had a great experience with purchasing gravel. They communicated the whole time with me on delivery. Driver came out and dumped gravel in the exact area that I requested. I would definitely recommend them.
August 8, 2025
Shawna S.
Had a great experience with purchasing gravel. They communicated the whole time with me on delivery. Driver came out and dumped gravel in the exact area that I requested. I would definitely recommend them.
August 8, 2025
O N.
Quick and easy delivery, will use again!
August 8, 2025
O N.
Quick and easy delivery, will use again!
August 8, 2025
NJ t.
Above and beyond service . They lived up to their commitment . Two loads delivered . Vanessa kept in touch throughout the whole process never left me hanging. Questions were answered and results were delivered . Will continue doing business with Hello Gravel as a token of appreciation.
August 8, 2025
Brooks A.
What a great experience working with these guys. They answered all my questions and walked me through everything I needed. The best part, they delivered within two days!! We will definitely be ordering more in the near future!
August 8, 2025
Brooks A.
What a great experience working with these guys. They answered all my questions and walked me through everything I needed. The best part, they delivered within two days!! We will definitely be ordering more in the near future!
August 8, 2025
Nick W.
Carlos was amazing to work with. He communicated well ahead of time, coordinated the delivery, dealt with a minor bobble and got the product in my driveway on the day he said he would. Will definitely use these guy again.
August 7, 2025
Phil A.
Great service
August 6, 2025
Phil A.
Great service
August 6, 2025
Warren
Hello Gravel solved the problem of getting the right size, color and amount of Gravel to do my driveway completely. Vanessa at Hello Gravel made sure the delivery was exactly on time. I will order from Hello Gravel again.
August 5, 2025
Shelley B.
I appreciated how timely my order was delivered , we had just enough to do the job and the dirt was really easy to work with.
August 4, 2025
Shelley B.
I appreciated how timely my order was delivered , we had just enough to do the job and the dirt was really easy to work with.
August 4, 2025
Bradzone
Great job with delivering the mulch we needed. The online ordering process was fast and easy. We were able to get a quick confirmation and delivery within 2 days. Communication was good and the delivery went very well.
August 2, 2025
Bradzone
Great job with delivering the mulch we needed. The online ordering process was fast and easy. We were able to get a quick confirmation and delivery within 2 days. Communication was good and the delivery went very well.
August 2, 2025
CJ O.
Working with Hello Gravel was easy. A staff member with me to make sure my numbers were correct. He discussed the gravel that I needed and which one would work best. Set up a delivery date and while there was a glitch,Hello Gavel remedied it and the delivery was just one day later. Working with HG is like working with old school companies. Staff was professional and courteous - they corrected the problem, made sure I was happy with the remedy, service and delivery. I highly recommend them and would work with them again.
July 31, 2025
Sally
Got our first of many to come, deliveries!!! CHRISTIAN was our driver & AWESOME!!! TIANNA was my customer service REP ! & she was OUTSTANDING!!!! She went out of her way to please, and so did Christian!!! The driveway rock we ordered was SUPER NICE!!!! Couldn’t be happier! Will DEFINITELY USE THEM AGAIN & RECOMMEND THEM HIGHLY!!! Sooooo refreshing, to actually have people do what they say they will do!!! EXCELLENT EXPERIENCE!!! Love, love, love them!!!!
July 30, 2025
Sally
Got our first of many to come, deliveries!!! CHRISTIAN was our driver & AWESOME!!! TIANNA was my customer service REP ! & she was OUTSTANDING!!!! She went out of her way to please, and so did Christian!!! The driveway rock we ordered was SUPER NICE!!!! Couldn’t be happier! Will DEFINITELY USE THEM AGAIN & RECOMMEND THEM HIGHLY!!! Sooooo refreshing, to actually have people do what they say they will do!!! EXCELLENT EXPERIENCE!!! Love, love, love them!!!!
July 30, 2025
Sinthia A.
I order 3 tons of fill dirt from Hello Gravel which is perfect for my project the delivery was on time and respectful to the property and the person who brought it is very friendly. I’m very happy with my order
July 30, 2025
Sinthia A.
I order 3 tons of fill dirt from Hello Gravel which is perfect for my project the delivery was on time and respectful to the property and the person who brought it is very friendly. I’m very happy with my order
July 30, 2025
Y S.
Pleasant to deal with. Delivery was on schedule.
July 29, 2025
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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