Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,916 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(101)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(34)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Josh C.
This was my first time buying a large amount of gravel and they made the process very easy. They were able to deliver my gravel within 2 days of my order and were very communicative. With just a few pics sent they dropped the gravel off in the right spot without anyone being on site.
September 26, 2025
Josh C.
This was my first time buying a large amount of gravel and they made the process very easy. They were able to deliver my gravel within 2 days of my order and were very communicative. With just a few pics sent they dropped the gravel off in the right spot without anyone being on site.
September 26, 2025
Chris W.
Delivered on time!
September 25, 2025
Chris W.
Delivered on time!
September 25, 2025
T
I was having problems pricing an order for gravel for my backyard online. I spoke with Julio and he immediately solved the problem and gave me a discount. This man deserves a raise! Thank you very much HG & Julio M!
September 24, 2025
Kirsten F.
They were great! From ordering to the delivery!
September 24, 2025
Kirsten F.
They were great! From ordering to the delivery!
September 24, 2025
KC A.
All I can say, fantastic service. The 20 tons of top soil was placed perfectly. Arrived on time. Once i get this soil placed I will be back to get more top soil. Excellent service. I highly recommend! Ill be back Hello Gravel!!!
September 22, 2025
KC A.
All I can say, fantastic service. The 20 tons of top soil was placed perfectly. Arrived on time. Once i get this soil placed I will be back to get more top soil. Excellent service. I highly recommend! Ill be back Hello Gravel!!!
September 22, 2025
Marisela G.
The high level of customer service was far beyond what I could've expected! From the time I ordered until the delivery, the communication was amazing
September 22, 2025
Marisela G.
The high level of customer service was far beyond what I could've expected! From the time I ordered until the delivery, the communication was amazing
September 22, 2025
Rod C.
Easy ordering and great delivery ! Will do business again.
September 22, 2025
Rod C.
Easy ordering and great delivery ! Will do business again.
September 22, 2025
Stephen
I ordered two truckloads of topsoil (32 tons) from hello gravel. The soil appears to be very high quality and was sold to me at a competitive price (including delivery), delivered as agreed to and at the proper time. The driver was a real nice guy working with me to place the soil exactly where I wanted it and taking care not to damage the driveway edge or the sprinkler heads. The process was professional and enjoyable from ordering though delivery. I will be going back to Hello Gravel for other materials on future projects. Stephen
September 19, 2025
Stephen
I ordered two truckloads of topsoil (32 tons) from hello gravel. The soil appears to be very high quality and was sold to me at a competitive price (including delivery), delivered as agreed to and at the proper time. The driver was a real nice guy working with me to place the soil exactly where I wanted it and taking care not to damage the driveway edge or the sprinkler heads. The process was professional and enjoyable from ordering though delivery. I will be going back to Hello Gravel for other materials on future projects. Stephen
September 19, 2025
Wayne G.
Great job with my gravel and could not have been easier
September 19, 2025
Wayne G.
Great job with my gravel and could not have been easier
September 19, 2025
James Z.
They delivered it in the right spot and the compost looks really good can't wait to start spreading it across the yard
September 19, 2025
James Z.
They delivered it in the right spot and the compost looks really good can't wait to start spreading it across the yard
September 19, 2025
Debra D.
Can't wait to play in my dirt!
September 19, 2025
Debra D.
Can't wait to play in my dirt!
September 19, 2025
Aiguo G.
Excellent service! Thanks the service lady for your finding the rocks meeting my needs. Detailed communications including sending me photos and ensuring on time delivery are greatly appreciated. This is the first time I ordered 10 tons of rocks. I’m very satisfied and will order more construction materials after my current project.
September 18, 2025
Aiguo G.
Excellent service! Thanks the service lady for your finding the rocks meeting my needs. Detailed communications including sending me photos and ensuring on time delivery are greatly appreciated. This is the first time I ordered 10 tons of rocks. I’m very satisfied and will order more construction materials after my current project.
September 18, 2025
Walter r.
September 18, 2025
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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