Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,916 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(101)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(34)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Walter r.
September 18, 2025
Scott J.
September 17, 2025
Scott J.
September 17, 2025
Dame D.
Transparent, great communication, swift delivery. We first chose another online gravel company and they changed the pricing. Didn’t show up when they were supposed to and didn’t communicate very well. So we decided to go with hello gravel as an alternative and we are very pleased with our decision. Great company, excellent. A+. Would recommend.
September 16, 2025
Dame D.
Transparent, great communication, swift delivery. We first chose another online gravel company and they changed the pricing. Didn’t show up when they were supposed to and didn’t communicate very well. So we decided to go with hello gravel as an alternative and we are very pleased with our decision. Great company, excellent. A+. Would recommend.
September 16, 2025
R C.
They provided excellent service! The process was easy and they delivered exactly when they said they would. I will definitely use their services again.
September 16, 2025
R C.
They provided excellent service! The process was easy and they delivered exactly when they said they would. I will definitely use their services again.
September 16, 2025
Harold M.
Delivery was pretty much on time and in the proper place.
September 16, 2025
Harold M.
Delivery was pretty much on time and in the proper place.
September 16, 2025
Sharon S.
At first I was daling with chuck online and was good bt couldn't get payment to go through. Called the phone number and Bridget was great and helped me get everything set up and made sure delivery went smoothly. Overall great business to deal with and very nice delivery guys.
September 15, 2025
Sharon S.
At first I was daling with chuck online and was good bt couldn't get payment to go through. Called the phone number and Bridget was great and helped me get everything set up and made sure delivery went smoothly. Overall great business to deal with and very nice delivery guys.
September 15, 2025
Robin W.
Driver was professional and courteous. Placed exactly where we needed. Easy for us to spread. Thank you!
September 15, 2025
Robin W.
Driver was professional and courteous. Placed exactly where we needed. Easy for us to spread. Thank you!
September 15, 2025
W. M.
Delivery right on schedule. Great product.
September 14, 2025
W. M.
Delivery right on schedule. Great product.
September 14, 2025
Nicole B.
Hello Gravel was great very punctual and friendly service !
September 14, 2025
Nicole B.
Hello Gravel was great very punctual and friendly service !
September 14, 2025
Stephanie E.
The whole process was quick easy and smoothe.
September 12, 2025
Stephanie E.
The whole process was quick easy and smoothe.
September 12, 2025
John p.
Excellent service and communication, On-time delivery, great price for 15 tons of driveway gravel.
September 12, 2025
John p.
Excellent service and communication, On-time delivery, great price for 15 tons of driveway gravel.
September 12, 2025
Jeffrey L.
Super easy to order and delivered timely. Customer service was great!
September 12, 2025
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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