Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,902 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(100)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Chad G.
Super, easy and convenient
January 27, 2026
Jasun C.
Excellent service,great effort and results.Found me a discount for being a Veteran.Ill be using them in the future
January 26, 2026
Amy N.
Everything leading up to the delivery went well
January 24, 2026
Bill M.
Everything went great. I was impressed by the Al chat agent at the start. The Al agent then handed me off to an actual agent that assisted with a challenge. After booking, Catian assisted with coordinating logistics and she was awesome!
January 24, 2026
Pete U.
The order process was at ease with smooth transaction. Good communication, and shipping was on time as expected.
January 24, 2026
Lars m.
Worked perfectly
January 24, 2026
Alex M.
Great Services
January 23, 2026
Kurt R.
Very pleasant experience working with Hello Gravel. Not only were they attentive and responsive during ordering and planning, but delivery was on time and the driver very professional. Will be ordering more from them for our construction project.
January 23, 2026
Brett M.
Solid company with great service. Ordering was easy, delivery was on schedule, and the gravel was exactly what we needed. The driver was professional and careful with placement. No issues at all, would happily use them again.
January 23, 2026
David M.
Everything went great. I was impressed by the AI chat agent at the start. The AI agent then handed me off to an actual agent that assisted with a challenge. After booking, Cadian assisted with coordinating logistics and she was awesome!
January 23, 2026
Brenda H.
Very bad terrain but he made it easy. Both loads were wheee we needed and he was very prompt and courteous! Thank you
January 23, 2026
Mikki S.
Very good communication
January 23, 2026
Travis K.
Communication was Great Delivery had some kinks but everything got worked out.
January 22, 2026
Ed I.
Calling Hello Gravel I was very impressed with Nina she understood exactly what we were looking for. She helped tremendously with ordering and coordinating our gravel delivery. She was very professional and kept us informed ever step of the way. The product arrived on time and was a great deal cheeper then most other companies. The driver showed up on time and was very helpful and knew his job to a T. He unloaded the gravel exactly where we needed it. I couldn't ask for a better company or the people that assisted in this project. We now have a new gravel company for every project we do from here to the Future. Thank you so much Hello Gravel Nina in the driver that delivered our product.
January 21, 2026
Theodore E.
Hello gravel was super easy to order through. One phone call was all it took. I got exactly what I wanted in gravel and it was delivered on time and dropped in the right location. I highly recommend them.
January 21, 2026
Ron S.
Quick response and accurate estimate and fast delivery with great people
January 20, 2026
Michael o.
great communication,
January 20, 2026
Greg H.
Great experience! The delivery was quick and the driver took extra time to make sure I was happy. I haven’t mentioned that the rock I ordered was clean and exactly what I wanted. Great product and Great service!
January 16, 2026
Daniel Z.
Exactly what I ordered and friendly timely delivery
January 16, 2026
Theresa G.
The whole experience with Hello Gravel was quick and easy. They delivered promptly and followed my directions. Communication was great. The gravel was good quality and looks good. I highly recommend this company!
January 16, 2026
Christopher H.
Thanks for the help
January 16, 2026
Alexander W.
Had a great experience with hello gravel!
December 26, 2025
Alexander W.
Had a great experience with hello gravel!
December 26, 2025
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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