Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,902 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(100)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Massi c.
Wonderful experience, despite a small deiveway to get through, no hustle on delivery.
April 5, 2026
J K.
I loved !!! We bought decomposite granite for our backyard that has only gravel, it was necessary to put before the artificial grass, the attention was really fast and efficient! No delays, they help us to calculate the quantity needed, all people really nice, the price was the better price comparing with other vendors, really recommend!
April 3, 2026
Chris C.
Easy, quick & friendly.
April 2, 2026
Dawn H.
Super professional and speedy service. Will work with Hello Gravel again!
April 2, 2026
Darby P.
Website is easy to navigate and configure amount of product needed. Customer Srrvice is friendly and delivery confirmed. Have used this company several times and would definitely recommend.
April 2, 2026
Gabriel U.
Great got my gravel fast and quality was good
April 2, 2026
Robert S.
Easy to get scheduled and delivery went great they put it where I needed it. I will use them again.
April 2, 2026
Juan V.
April 1, 2026
Anthony E.
Ordering was easy, the delivery was within the quoted window, and there was constant communication about the order of if I had any questions via SMS messaging. I will be ordering from them again for future projects
April 1, 2026
David H.
The placing of the order was professional and the delivery went smooth.
April 1, 2026
Mike W.
Easy to deal with. Showed up a week early. Very good about placing where you tell them, but be careful where you tell them.
April 1, 2026
Joe B.
Gravel was delivered in time. It was clean nice looking gravel. Would use them again
March 31, 2026
Mic T.
Really good experience, driver was delayed but everything was explained and efficiently done. Wasn’t expecting to do this so quickly but talking with the representative Cadian was helpful in making the decision. Will go back for next project for sure.
March 31, 2026
Y H.
I recently purchased river rock for my yard from Hello Gravel, and I couldn’t be happier with the experience. Their team was extremely helpful throughout the entire process—answering questions, offering guidance, and making sure I got exactly what I needed. They were also very prompt with communication and delivery, which made everything smooth and stress-free. I highly recommend Hello Gravel to anyone looking for quality materials and excellent customer service.
March 31, 2026
Matt M.
Polite and professional service. The delivery was on time and drop made as prescribed.
March 30, 2026
Threeannoyingcats
Perfect , Delivered as expected, rock is lovely . Was a pleasure to deal with this great company ill be back.. thank you again!!
March 30, 2026
Joseph D.
Absolutely great experience with Julio Morales of Hello Gravel. After trying to deal with an AI bot talking to Julio was a relief. He got me exactly what I wanted at a good price. This is was the 4th order I’ve placed with Hello Gravel and it was the best interaction so far
March 30, 2026
Adolphus S.
From beginning to end of the delivered process I was very happy with the communication I received. The delivery was seamless
March 30, 2026
Jeffrey V.
Ordering was easy. Chatting online with a representative made the process smooth and simple. They help me decide exactly the type and amount of produce I needed and kept me updated on delivery.
March 29, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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