Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,902 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(100)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Kenneth B.
Easy process, good quality, prompt delivery, thank you!
May 19, 2026
Tim P.
Customer service was great, delivery on time. Hassle free.
May 19, 2026
Herbert B.
Super easy, great communication, timely delivery. What more could you ask for?
May 19, 2026
Ben C.
Communication was great. After placing an order I got a phone call to confirm what I ordered and the location. 2 days later, the rocks were delivered and placed where I wanted them. Would definitely use this service again!
May 19, 2026
Timothy F.
Great communication, showed up on time, hassle-free and good price.
May 18, 2026
Kendall Y.
The delivery was later than the expected time frame, but they still delivered it and the driver even pulled forward as he dumped the gravel load, so that made spreading it a lot easier.
May 18, 2026
Pilar R.
My fourth time purchasing. Always prompt, great customer service. Highly recommend.
May 18, 2026
Quahhar F.
Ordering was fine but I was told that I needed to be present for the drop off between 1:30 and 2. Due to work and traffic I arrived at 1:50 but the driver had already dumped the gravel. No problem with location but the message made it sound like a requirement to be there causing me to rush home just for the delivery to be made regardless. Felt like a miscommunication on the needs of the delivery.
May 16, 2026
Scott G.
Excellent communication and follow up throughout the whole project. Caidan was excellent and the driver, Danny was friendly, polite and professional (and on time for every trip). Great experience.
May 15, 2026
Jason l.
The girl who assist me did her best To deliver on this week as she promised thank you
May 15, 2026
Brian A.
Worked with Cadian with the order and delivery and everything arrived on time and placed exactly where I needed it.
May 15, 2026
Brian A.
Cadian from Hello Gravel was great to work with, delivery was on time and the whole process was easy and efficient.
May 15, 2026
Patrick G.
Was hoping price was accurate quote from beginning but unread not. Given I am out of city 30 miles my expected delivery price changed a bit the last day. Overall great experience and great staff and delivery.
May 15, 2026
No f.
Great customer service. Delivery was done in a timely and professional manner. Fill dirt was reasonably clean and worked extremely well for the intended purpose.
May 13, 2026
Al F.
Easy ordering. Planning for delivery is thoughtful with photos of delivery site. My delivery was being tracked and the office realized it was probably going to be late when they contacted me as the delivery window was closing.
May 12, 2026
Earl H.
Super easy to deal with and the communication is top notch!
May 12, 2026
Craig b.
Very fast, clean, and easy to work with.
May 11, 2026
John w.
Quick and efficient, responsive with good follow up. Recommended highly.
May 11, 2026
Mike T.
Good service, great delivery contact
May 8, 2026
Randy M.
Cadian went the extra mile for my delivery. The rock I ordered was unavailable two days before delivery. She scrambled and had a pleasant alternative delivered on time. Thank you for the extra effort Cadian!
May 6, 2026
Jim H.
Had a great experience. Entire team communicated clearly throughout the entire process. Had 8 tons of crushed rock dropped off at our off-grid location in Washington State and the delivery was smooth and easy. Will definitely use this company again in the future.
May 6, 2026
Craig b.
Had a great experience. They came and dropped it off exactly where we needed it. Super fast and very courteous. Good quality.Rock
May 6, 2026
Anonymous
Cadian was great kept us informed as to what was going on and the Driver was very good start to finish all went very smoothly Thanks
May 6, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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