Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,902 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(100)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Gretchen N.
Used them multiple times and always had a smooth transaction. Fast delivery and good customer service.
May 28, 2026
Charley M.
Communication was good and timely. Delivery was on time and met all my expectations. Driver was friendly and placed gravel exactly when and how I wanted. Price was good and service was outstanding!
May 28, 2026
Jackson K.
I have ordered from them a few times and have had a good experience every time. Quick responses back.
May 28, 2026
Michael
The delivery was fast- next day in fact. They also provided a better quality soil than I had expected.
May 28, 2026
Renee M.
There was a little mixup on our delivery, but the correct sand was delivered the next day & incorrect product was picked up. They cleaned everything up when picking up the incorrect product.
May 27, 2026
Kent C.
Dave and Teresa from hello gravel were excellent to work with. They made the process easy, and found the best price for the material we needed.
May 27, 2026
Chris g.
Thanks product was great, communication too, will pass on to friends and family
May 27, 2026
Matt B.
Good service and good communication. Way to use website for ordering.
May 27, 2026
Von S.
Andre was exceptionally helpful with my order and scheduling the delivery. I had an increase of material the day before it was to be delivered and even though it was Memorial Day holiday, he jumped right in and increased the order, and made sure the delivery schedule was on time. Thank you Andre. You rock!
May 26, 2026
Shane P.
Excellent website, products, and professional support. I needed to get some bedding material for sewage pipe and within minutes of looking at ordering the material, Carlos contacted me with some great advice on both quantity and material type. After placing the order for 9 tons, the material arrived on time as promised. I will definitely use Hello Gravel again!
May 26, 2026
Lucas A.
Tereza was helpful throughout the whole process. Quick and easy. They delivered on time as well.
May 26, 2026
Brian A.
Cadian was super helpful and easy to work with while getting a fair price for delivered materials.
May 25, 2026
Paul
Delivered the amount needed where I needed it. Communication was very consistent
May 23, 2026
Michael O.
Ordering from Hello Gravel was super easy and delivery was great. This is my second order.
May 22, 2026
Donna D.
The team here in Kansas City I found by luck on internet search. The coordinator was very nice and kept me informed of details. The driver was on time, friendly, and even went above and beyond to drive the truck to drop the rocks to minimize my raking. WONDERFUL!
May 22, 2026
Randell C.
May 22, 2026
Dawn H.
Hello Gravel, was delivered with no issues at all. Very friendly and helpful service. The mushroom compost mix is amazing! Will continue our custom with this company.
May 21, 2026
Mary R.
Exactly what I needed. Easy to setup the delivery.
May 21, 2026
Theodore H.
Great service and communication!
May 21, 2026
Khin z.
May 21, 2026
Pete P.
After waiting 3 weeks for a local company to deliver topsoil, we got in touch with Jonas, who set us up with a delivery date and a requested amount of top grade material. The three tons we expected became 3 yards at delivery. Cost was a little better than local vendors and material was high quality. Jonas was very helpful, making the process effortlessl.
May 20, 2026
Alexis B.
This was my first time ordering ground materials, I placed an order for garden soil. They contacted me asking what my project is etc to make sure I was getting the right type of materials and the right amount. Great communication - i hate phone calls but luckily they let me communicate all through text lol order came on the day I requested and the material and amount is perfect.
May 19, 2026
Elvis H.
The communication was excellent. Cadian (representative) was so attentive throughout the order and delivery process. I was available to reschedule my order with little effort.
May 19, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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