Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,902 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(100)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Bradley B.
Gravel was delivered within 3 days of ordering. Easy process. I've just ordered a second load.
June 2, 2026
Rams
Juilio Morales was the deciding factor on actually pulling the trigger on the dirt I’ve been meaning to bring in for the past couple years. 36 hours ago on Sunday I called the 1-800 number not expecting to get anyone and suddenly Julio picks up; NOT a machine or AI. I thought I had in mind how much dirt I wanted, but I truly didn’t realize how much a ton even was I ended up getting 18 tons of dirt instead of my original seven and I’m so glad that I did because the increase in volume brought the price down significantly from what the online quote originally gave me. I was able to discuss what my project was, and what my needs were and what the end result I was hoping for was which led me to buying topsoil instead of backfill. Very happy with the speed of delivery and quality of the soil. I’ll probably do business with them again whenever I need to order some rock for my drainage project.
June 2, 2026
Ryan S.
Quick and painless! Very professional.got exactly what I ordered
June 2, 2026
Lovar M.
Great customer service. Delivered on time they follow up with your order before and after delivery.
June 2, 2026
Priority m.
grat and easy to deal with rapid response
June 1, 2026
Holli S.
June 1, 2026
Jesus B.
Customer representative was communicative via phone calls and emails. Very responsive
May 31, 2026
James D.
The experience was great, communication is wonderful it's went clear on what I ordered and made some friends along the way. The ordering was smooth and easy, they made sure to help with the yardage. And the delivery was alsome, they put it exactly where I needed it. Thanks 👍
May 31, 2026
Noble M.
Had an awesome experience. Communication was amazing and the delivery was perfect
May 31, 2026
Catherine C.
I purchased 8 tons of 3/4 crushed stone for a project at my off-grid eco-village. The area where I live is a little tricky to get large deliveries to but with some amazing help from Cadian, I managed to get the delivery within the tight-timeline. Cadian was on top of all the communications I sent him both text and email, he definitely made my experience much pleasant than it could have been. I would work with these guys again because they know what good customer support looks like.
May 31, 2026
David D.
First time using and had a rocky start with a mixup with the material delivered, but the quick response by both Andre And Carlos helped transform a difficult situation to a beautiful finished product Will be ordering from them again Thank you!
May 31, 2026
Jennifer B.
Communication was great. Delivery was on time. Ordering was simple and all questions were answered in a timely manner.
May 30, 2026
Frank A.
Andre was extremely responsive and took care of every detail. Great experience. Would highly recommend this company
May 30, 2026
Israel G.
Very helpful
May 30, 2026
Kelly
Service was fast and friendly, and the product was of the highest quality. I will definitely order from Hello Gravel again in the future!
May 30, 2026
Jonny L.
Great experience and very quick service. Easy to work with, very communicative team.
May 30, 2026
Christopher F.
It’s was fine simple and took little effort on my part
May 30, 2026
D C.
Great experience and communication, would highly recommend.
May 29, 2026
Mark P.
Everything was so smooth and easy and communication was top notch
May 29, 2026
CM _.
Honestly a very easy process. Andre (the employee I worked with) and Manny (the employee who dropped the dirt off) were professional, quick to respond, and provided excellent service. I’ll continue using Hello Gravel for any future similar needs
May 29, 2026
Elizabeth W.
Easy rock and gravel delivery service with excellent customer service!
May 29, 2026
Gary R.
May 29, 2026
Paul P.
The process was very easy , Jonas extremely helpful and responsive. The gravel was delivered within 24 hours ! The website was very useful to determine how much material I needed .
May 28, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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