Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,902 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(100)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Christopher N.
Great job.
June 11, 2026
Debra L.
Service was awesome and in a timely manner.
June 10, 2026
HARD K.
Process was pretty simple, My contact Tereza stay in contact with me through the delivery. Keeping me updated on driver status. Helps alot when doing contrsuction. Will use again!
June 10, 2026
Jake M.
June 9, 2026
Jim D.
Tereza contacted me very soon after I submitted my info to Hello Gravel. She coordinated everything smoothly with the local material provider. They had the best price I could find by almost $200.00! The product was exactly what I needed. I'll definitely be doing business with them again. Great job to all of you at Hello Gravel. Thank you.
June 9, 2026
Phyllis M.
Nina and the whole staff did an outstanding job from start to finish.
June 9, 2026
Adam
Thank you hello gravel! For delivering my order of gravel right on schedule. The process was easy. Customer service is excellent Helen Was in charge of my order and she was wonderful Very Helpful Placing In my order,She kept me posted from beginning to the end. Excellent job Helen thank you. I highly recommended Very happy with the product they had so much to choose from! Thank you!
June 8, 2026
Greg R.
Great communication but needed a lower grade stone but had a great experience.
June 6, 2026
Christel G.
Prompt replies, accurate quotes, reliable scheduling. We ordered fill dirt, and will be following up with topsoil. Project: Reclaiming back 3 feet of property, fill in retaining wall.
June 5, 2026
Cinthia U.
Great service delivered on time very responsive I highly recommend hello gravel
June 5, 2026
Jarrad g.
June 5, 2026
Patricia B.
From ordering online, communication, to delivery everything was outstanding! Highly recommend Hello Gravel and will definitely use again.
June 5, 2026
Jason M.
June 5, 2026
J M.
Gravel delivery went great! On time and right location.
June 5, 2026
Michael O.
Prompt delivery. Exactly what I needed.
June 4, 2026
Almir G.
Great customer service. Really responsive in every step of the process. From pre-purchase to final delivery the team was proactive in answering any questions and making sure the correct material was delivered.
June 4, 2026
Thomas S.
Nina was great Answered all my questions And helped me completely with my order through all the details Excellent customer service Great communication Stayed in complete contact through the whole process
June 4, 2026
Edwin B.
I recently used Hello Gravel for a few refresh projects around my Uptown New Orleans home and had a really great experience. I ordered walkway gravel for around the house and paver and fountain areas, plus #57 limestone gravel for the street in front of my house to help with drainage and parking since I park on the street. Everything looked really nice and refreshed afterwards. The whole process was smooth from start to finish. The team was professional, responsive, and really thorough in helping me figure out the right amount of material for each project. Communication was excellent throughout. They texted and called before, during, and after delivery, kept me updated on timing, and even gave me an exact ETA the day of delivery. The delivery itself was handled perfectly. They placed each pile exactly where I needed it, which made spreading and placement much easier. Pricing was good for the quality, and they were able to deliver on the exact date I needed with a convenient delivery window. Would absolutely use Hello Gravel again.
June 3, 2026
Priority m.
Got everything delivered on time, very time efficient. Love the service.
June 3, 2026
Brook B.
The ordering and delivery experience with Hello Gravel was easy. The pricing was right and everything went smooth and on time. Happy to work with them anytime!
June 3, 2026
Mark L.
June 3, 2026
Robin L.
Great experience with my order and delivery of sand to level my stables. I was taken excellent care of by Nina Velho, my Customer Service Representative, who followed my order from start to finish and provided excellent communication thru the entire process. She made the process a breeze and because of her I wouldn’t hesitate to place another order.
June 3, 2026
J R.
This was my first time having stone delivered to my house and Hello Gravel made it very easy. They even brought a Moffett truck to drive the stone thru my 10’ wide gate. I would use Hello gravel again
June 3, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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