Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,902 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(100)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Don R.
Good communication. I was sent an incorrect auto response but once I responded I was sent a text telling me it was an auto message and that they had all my info needed.
July 23, 2026
Rafael E.
(Translated by Google) Excellent service and on-time delivery of materials. I highly recommend them. (Original) Excelente atención y entrega del material a tiempo. Lo recomiendo.
July 22, 2026
Rebecca L.
The gravel arrived today. I am very satisfied with the type of rocks I received. The driver was pleasant. He had to bring two separate loads due to the different types I ordered. Customer services responded in good time when I had inquired about the payment. I’m happy with the outcome.
July 22, 2026
Wendell T.
It looks like Hello Gravel subcontracted my request to a local vendor because I didn’t see one located here in Warner Robins, GA. That’s okay, because the service was excellent! My order was delivered next day (as requested, the delivery man was quickly in and out, and Ms. Jodie Thompson was a pleasure to work with. This was certainly not a subcontracting nightmare, and I’d encourage anyone to use Hello Gravel.
July 22, 2026
Timothy A.
Thank you for the several deliveries of Rock. The driverswereabsolutelyfantastic. I will only purchase through your business. Thanks for all you do. Mr. Timothy Alger
July 22, 2026
Jesus M.
July 22, 2026
Laura D.
Communication was quick and consistent throughout the ordering and delivery process. Driver was polite and got the order as close to project as he could. Will be using Hello Gravel for any future needs.
July 22, 2026
Rodney L.
On time, friendly service. Rock was exactly what I was looking for!
July 22, 2026
Marcia R.
Excellent service, product as advertised
July 21, 2026
Bill M.
Ordering was a snap. Sales person was very helpful. Homie was on time and placed stone exactly where we wanted.
July 21, 2026
Kimberly H.
Julio was both very friendly, and very professional. Eric our delivery driver was was polite. He went above and beyond to make sure our load was dumped right where we needed it. All in all, two thumbs up. Would highly recommend Hello Gravel. We will definitely use them for all of our bulk material needs. Great job fellows, and thank you again.
July 21, 2026
Brandon K.
They were quick to reach out to me and fixed a typo of what I was looking for soil wise for my Raised Garden bed. But shout out to Hello Gravel for being quick to reply!
July 21, 2026
Maria E.
Answer text in literally one minute. Very courteous and knowledgeable employees. Schedule within a couple days. Competitive pricing. Driver was amazing. Making sure to drop where I needed things, showing up early in the delivery window, extremely polite and kind.
July 20, 2026
Craig &.
July 20, 2026
Joshua C.
Fast response, on time delivery, and professional services!
July 20, 2026
Mel B.
The delivery person was here on time and the delivery took less than 5 minutes. Just about perfect!
July 20, 2026
Daniel J.
Outstanding service all around. Fair priced, superb communication, on-time delivery, engaged support, and quick to both respond and deliver. I put my info in the website and immediately started receiving their automated system texts confirming exactly what I needed. I followed up with an in-person call to place the order and even received an additional first time user discount. Same day I placed the order, I received a follow up from another *** to confirm delivery time, a reminder the day prior, and a followup after the delivery. Delivery was within the week, on time, and the driver was amenable to how/where to place the material. Cannot recommend Hello Gravel highly enough!
July 20, 2026
Spencer s.
They make the job easier for contractors. Product was delivered with out any issues will be using again on other projects. Thanks Natures Neighbor
July 20, 2026
Cary B.
I can’t say enough about Cadian. She kept me informed along the entire process, was very friendly, and willing to help anyway she could. I highly recommend Hello Gravel for your rock needs.
July 18, 2026
TEREZA M.
At the beginning was kind difficult but Jody did the most to deliver on time. Great job Jody!!
July 18, 2026
Donna B.
I was very hesitant about this at first not knowing if this was a legit firm or not. But everything worked out beautifully! Lots of communication between them and I made the delivery and application very easy .
July 17, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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