Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,902 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(100)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Joan P.
Delivery was fast and efficient. They were really helpful in determining exactly what I needed for my barn project and how much. The gentleman who delivered placed it exactly where I needed it. A little pricey, but great customer service!
August 6, 2026
Robert F.
The order of gravel went smoothly and the local delivery person, Dave, was great. Was kept informed every step of the way.
August 6, 2026
Genia F.
Hello Gravel is awesome! It was so simple to order gravel online. They answer the phone really fast and the staff are very friendly and professional. I had never ordered gravel before but Hello Gravel made it easy. Thank you Hello Gravel.
August 6, 2026
Bill F.
August 5, 2026
Brian K.
Scheduling and delivery were very smooth. Received exactly what I needed.
August 5, 2026
BERNADETTE L.
This is a great company to do business with they're on the ball ,through the whole process i would definitely do business with them again ,it's hard to find a company that was as good as they are
August 5, 2026
Brad E.
August 5, 2026
Russell M.
Great experience from start to delivery. Driver was professional and experienced. Delivered load right where it needed to go
August 5, 2026
Laura D.
Ordered, scheduled delivery, it was delivered. Easy peasy. Also, they estimated 7tons and it filled the space well. Thanks guys!
August 5, 2026
Vern F.
Everyone i talked to was kind and prompt and very business oriented. The delivery was were i wanted it put.
August 5, 2026
James L.
I'm satisfied with their service. Excellent communication. They kept me informed of any changes.
August 5, 2026
Derek l.
Friendly and professional service. Plenty of updates leading up to the drop. The driver was top notch and delivered to a hard to reach location on a dime. The compost is great product. It feels and smells how it should. The local foxes and deer would agree. The deliveries of compost and garden soil have become a hangout for local wildlife. That says a lot. Can't wait to terraform our yard.
August 5, 2026
David C.
The Service was really good. I really liked it that there was someone in touch with me from the beginning of my order, right up to the end after delivery. The driver who delivered my order was very professional.
August 5, 2026
Eric W.
Great customer service, great product delivered on time and placed perfectly by the driver!
August 4, 2026
Robert M.
Service was great and the driver was polite and the whole transaction went fast!! I will use Hello Gravel again 👍👍👍👍👍
August 4, 2026
Amy
While I cannot speak to the actual service, I did enter my phone number to get a quote. I realized it was probably too much for my small project. But I received a very helpful follow up text conversation, and after I explained it was probably more than I needed, they still took time to help me work through how much I would need, and offered me possible solutions, even knowing I wouldn't be using their product. Makes me wish they had fit my needs, if that's the level of service they provided even to a non customers
August 4, 2026
Lorie P.
Hello Gravel was super easy to deal with to order my River Rock. They worked with me to get the right amount of material for the job I was doing. Arranging delivery was super easy, and delivery was on time. Over all a great experience. HIGHLY Recommend Hello Gravel.
August 4, 2026
Sharon “.
The driver was fantastic! The quality of the dirt exactly what we wanted. You do pay before the delivery, which concerned me. Wondering if they would show up, but they did! This is the place I would order from again and again!
August 4, 2026
Adam S.
Perfect customer service start to finish.
August 3, 2026
Jana M.
If you need Gravel, absolutely do not hesitate to call Hello Gravel! I called the local number and spoke with Carlos m, and had 4 tons of gravel delivered within a couple of hours. They are so easy to work with!
August 3, 2026
Lil C.
With the help of ChatGPT, I transformed a neglected dirt strip in my backyard into a beautiful landscape using river rocks from Hello Gravel – New Orleans. The project exceeded my expectations and completely changed the look of my backyard. Carlos was incredibly helpful and made the ordering process easy over the phone. He answered all my questions, helped me choose the right amount of Louisiana river rock, and provided excellent customer service. Tommy delivered the rocks on time and did an outstanding job spreading them. He was professional, efficient, and paid attention to every detail, making the finished project look even better than I had imagined. If you’re looking for a company that is reliable, professional, offers quality materials, and has competitive prices, look no further than Hello Gravel – New Orleans. I highly recommend them and will definitely use them again for future landscaping projects. ⭐⭐⭐⭐⭐
August 3, 2026
Candace
Just a little hiccup in the delivery date but everything worked out well and with great communication from Janel. Ordering went smoothly as well as working with the delivery team to deliver to the appropriate location for my yard.
August 3, 2026
John S.
Their customer service was excellent in communicating instructions before and right up to delivery. The driver dropped off my order right where I needed it. I will definitely recommend Hello Gravel to anyone I know.
August 2, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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