Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,916 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(101)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(34)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Robert H.
The delivery went super smooth so I recommend overall. Getting specific questions answered was impossible since it was all through text (AI?). No chance to speak to anyone so had to rely on my own research on certain aspects of this. The photo is 5 tons for reference the tarp is 12’ by 16’. I hope this helps
October 3, 2025
Travis M.
The process was quick and easy. The rep text me quickly and asked me some questions to make sure I had the correct material. Sent me a secure link for my purchase. Communication the day before and a follow up after my material was delivered. I will use them again in the future.
October 3, 2025
Travis M.
The process was quick and easy. The rep text me quickly and asked me some questions to make sure I had the correct material. Sent me a secure link for my purchase. Communication the day before and a follow up after my material was delivered. I will use them again in the future.
October 3, 2025
Emily G.
We had top soil delivered. It was high quality and the delivery was smooth.
October 3, 2025
Emily G.
We had top soil delivered. It was high quality and the delivery was smooth.
October 3, 2025
Simeon K.
October 3, 2025
Simeon K.
October 3, 2025
Hugh M.
Excellent service. Fast efficient very flexible. Very friendly and helpful staff. I look forward to ordering more materials for future projects
October 2, 2025
Hugh M.
Excellent service. Fast efficient very flexible. Very friendly and helpful staff. I look forward to ordering more materials for future projects
October 2, 2025
Joe M.
Very easy to work with! Company kept in contact throughout the entire process. Driver dumped load exactly where I asked. Will definitely use Hello Gravel again!
October 2, 2025
Joe M.
Very easy to work with! Company kept in contact throughout the entire process. Driver dumped load exactly where I asked. Will definitely use Hello Gravel again!
October 2, 2025
Rebecca S.
I had never ordered soil in bulk before, and actually lost sleep over whether or not it would work out well. Where should I ask that it be placed? Would a dump truck crush my raised beds? Would I end up with a huge pile of dirt - and me, and a shovel? My three tons just now arrived in two dumpsters on a flatbed with a forklift. The driver placed half the soil in one raised bed and half in the other. I don't think so much as a shovelful was spilled. A fantastic job that exceeded my expectations, and I would definitely order here if I needed more.
October 2, 2025
BREAKOUT R.
Purchase, delivery, and savings! These three words are hallmarks of the process we experienced using “Hello Gravel” even the driver was attentive to details of the delivery. Easy to “purchase” timely “delivery” and huge “savings” would all be understatements!
October 2, 2025
BREAKOUT R.
Purchase, delivery, and savings! These three words are hallmarks of the process we experienced using “Hello Gravel” even the driver was attentive to details of the delivery. Easy to “purchase” timely “delivery” and huge “savings” would all be understatements!
October 2, 2025
Kellie L.
The team was super helpful in determining how much I needed for our driveway. They were also very clear in their communications and confirming along the way. Awesome!
October 2, 2025
Kellie L.
The team was super helpful in determining how much I needed for our driveway. They were also very clear in their communications and confirming along the way. Awesome!
October 2, 2025
Sara
Julio was very helpful! Would recommend 10/10! 😁
October 1, 2025
Sara S.
October 1, 2025
Sara S.
October 1, 2025
Rich O.
Thaw process was easy and efficient. I ordered and paid online and the delivery was as promised. They notified me the day before and 30 minutes prior to delivery. The dirt was great quality!!
October 1, 2025
Rich O.
Thaw process was easy and efficient. I ordered and paid online and the delivery was as promised. They notified me the day before and 30 minutes prior to delivery. The dirt was great quality!!
October 1, 2025
Nicholas C.
Excellent company! Great communication. Friendly and professional driver.
October 1, 2025
Nicholas C.
Excellent company! Great communication. Friendly and professional driver.
October 1, 2025
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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