Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,898 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(99)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
William r.
driver was friendly and dealing with keronica was nice and helpful.
October 5, 2026
Barry W.
They were on time put the gravel exactly where I wanted it. Good job.
October 5, 2026
Lincoln F.
These folks were great to work with and really helped my project. I had to reschedule my initial order and then make a material change mid-delivery and they were able to accomplish everything without making it way too complicated. The delivery driver, Sam, was very courteous and helpful.
October 5, 2026
Lon E.
Good communication and delivery was straightforward and on time.
October 5, 2026
TT F.
Very pleased with the gravel delivery! Workers were delayed an hour and Carlos was very responsive. He even followed up to ensure work was done and we would definitely use him again. Thank You!
October 5, 2026
Scott K.
Keronica was great, thorough, easy to work with and she followed up multiple times to be sure everything was as expected, on time and met with my expectations. Will definitely use them again in the future.
October 3, 2026
Doug p.
October 3, 2026
Ralph B.
My experience with Hello Gravel was awesome. After the first call back, everything proceeded quickly and exactly what I ordered showed up from a local supplier at a perfect time. Andre was incredibly helpful, and the customer service was excellent. Thank you :)
October 2, 2026
Jim W.
2nd time to use hello gravel and would definitely use them again. Highly recommend them
October 2, 2026
William C.
Gravel was delivered on time and exactly where I needed it put! 👍
October 2, 2026
James T.
Got exactly what I ordered and at the time I requested. Very easy transaction using their website
October 2, 2026
Rob B.
I ordered a load of river rock and although it looked a little funny, it tasted just fine. Like chicken. The load arrived on time, the driver was very nice and accommodating. I bought about 4 tons. Serves 1500 guests.
October 2, 2026
Barb Y.
October 2, 2026
Burr S.
Excellent service and fast. I was able to get exactly what I needed the very next day and didn’t have to wait a week. Hello Gravel customer service was right there at every step to be sure everything went smoothly. This will definitely be my first call for all future projects.
October 2, 2026
Paul M.
Good experience, kept me informed every step of the way.
October 2, 2026
Mindi T.
Great customer service! They are all kind and care about their customers. They were patient and delivered quickly. Great price too.
October 2, 2026
Desiree G.
Quick efficient delivery ordering more gravel now!
October 2, 2026
El A.
Fast and on time. I like when things go smoothly
October 2, 2026
Desiree G.
Quick response no issues with delivery ordering more gravel now!
October 2, 2026
Kevin S.
The delivery set up was very easy. Everyone i spoke with at Hello Granite was very friendly. The delivery was on time and exactly what I ordered.
October 2, 2026
Kevin C.
October 2, 2026
Stephanie K.
Carlos communicated effectively and was very helpful. The delivery guy could not have been nicer. I will 100% use Hello Gravel in the future and recommend them to my friends and clients.
October 2, 2026
Richard M.
Top soil delivered on the day requested at the specific marked location by my house. The quality of the top soil itself was top notch and very satisfied with what was delivered. Will definitely use Gravel again for any of my yard needs.
October 1, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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