Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,898 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(99)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(33)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Wick B.
Quick service and great quality rock just what I needed.
October 8, 2026
Carrie
Brought out the gravel dropped it exactly where they were asked and I wasn't even around. Thanks!!
October 8, 2026
Robert S.
Great people. Good job. Budget wise excellent. Rianna was fantastic. Thankyou.
October 8, 2026
Larry H.
The material looks great, two loads. Keronica was very helpful and sweet.
October 8, 2026
Daniel K.
Very good service, quick turn around on delivery, and good prices.
October 8, 2026
Anthony R.
Was weirdly suspicious about this company. Their response time was instant and personable. Their delivery was the next day. Was honestly impressed how it all worked out Only complaint i have would be the delivery instructions were not relayed to the driver. But i was there and able to direct him so not a issue.
October 7, 2026
Denise S.
Hello Gravel was super easy to work with. They helped me to calculate how much crushed gravel I needed as well as being flexible on the delivery time and date. I would highly recommend calling them for your next project!!
October 7, 2026
Brent T.
I worked with Keronica from Hello Gravel. All I did was tell them what the dimensions were and how deep I wanted the gravel to be. They told me how much I needed. Next, I shot them my address and a pic of where in my yard I wanted the delivery to be. They delivered on the right date. Easy peasy. Will definitely use again.
October 7, 2026
Justin P.
Great Company with Great Product... Jenele was very responsive when it came to any questions I had and down to delivery time, well worth the $
October 7, 2026
Brooke S.
The customer service was very friendly and it was easy to place the order. We could have scheduled the load to be delivered within a day or two of ordering if we had been ready. We were worried about the mix and size of the mixed rocks at first but everything looks great now that we’ve finished the project.
October 7, 2026
Joseph A.
I live in a 55+ community that was poorly graded. Heavy rains would pool water between houses and make a soggy mess. I needed to fix the grade to pitch runoff away from the house. HelloGravel recommended fill dirt. We decided that 3 tons would do the job. Upon secure payment, it was delivered the next day and dumped right on a tarp in my driveway. The driver was careful and courteous too. I highly recommend HelloGravel for all your bulk aggregate needs.
October 6, 2026
Amy S.
This was such an easy process. I ordered my river rocks on Friday and received the rocks on Tuesday. Everything went exactly as they said. Carlos in Arizona was well informed and walked me through everything!
October 6, 2026
Rachel
I ordered fill dirt to grade around my house. The process was so simple! The driver met me where I wanted him to drop the dirt. I think I spent a total of 30 min with the ordering, paying, and the truck arriving with the material the day they said they would be there. I'm very pleased.
October 6, 2026
Ben
Easy to order and calculate needs, their customer service team, especially Helen who helped me with this order are super communicative, and get it all done stress free, super easy!
October 6, 2026
MazeOFPain
Janelle was really helpful and also the delivery driver was really good everything turned out good thanks to them
October 6, 2026
Gail G.
Gravel was delivered. Promptly driver was a great help in dumping in locations I needed. I would highly recommend hello gravel for any project.
October 6, 2026
Hung L.
An excellent company with attentive customer service.
October 6, 2026
Linda b.
Hello Gravel was a very easy online ordering process. We needed clean crushed stone for a large shed foundation. The communication was excellent from the order start, confirming we were getting the correct product and amount for the project, to delivery timing and confirmation of satisfaction. The driver placed the stone exactly as requested, was very personable and efficient. We are very pleased with Hello Gravel and highly recommend.
October 6, 2026
Debra W.
Great job. The truck driver was helpful and polite.Jenel also did a commendable job in facilitating the delivery.
October 6, 2026
Christine E.
I am so impressed with such quick response and communication. I reached out in the morning today and gravel was delivered early evening. Super easy to work with. Continued communication throughout the delivery process and a follow up. Definitely will contact them again for any gravel and rock needs.
October 5, 2026
Joan W.
No problems, convenient, fast, on time, I didn’t have to be there I just sent a pic of where I wanted it!
October 5, 2026
Michelle: M.
We didn't know base rock varied in color. We ordered white but got tan. As long as it hardens like aggregate then we will be happy 😊
October 5, 2026
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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