Customer Reviews
Hello Gravel Reviews
Hello Gravel is an online store for homeowners, landscapers, and contractors to order bulk gravel, crushed stone, sand, soil, and mulch, founded in 2023 in New Orleans, Louisiana, and delivered by the ton to all 50 states. Enter a ZIP code for an upfront delivered price, order by the ton, and pick a delivery date. A local dump-truck hauler then places the load at the address. Below are verified reviews from customers across the country.
Based on 1,916 verified reviews from Google and Reviews.io
Rating breakdown
What customers say about Hello Gravel
Hello Gravel excels at smooth ordering and responsive communication, though delivery consistency and accuracy issues concern some customers.
Easy ordering
Customers describe ordering online as quick, with the delivered price visible up front.
“Very easy way to get rock delivered.”
Communication by text
Order updates arrive by text, and customers single out being able to reach a person.
“the texting communication was on point”
Delivery and placement
Drivers place the load where the customer asked, when access allows it.
“He put the topsoil right where I needed it.”
When delivery goes wrong
The most common complaints are timing and receiving the wrong material. Here is one, and what happened next.
“It was the wrong gravel! … A few hours later, the delivery truck arrived with the EXACT MATCH”
Is Hello Gravel a legitimate company?
Yes. Hello Gravel Inc. is based in New Orleans, Louisiana.
- Founded in 2023 by Daniel Crowley and Alan Kofman
- BBB Accredited Business since June 2026
- More than 10,000 customers served across all 50 states
- Verified reviews collected on Google and Reviews.io
How Hello Gravel works
- 1.Enter your ZIP code to see materials and a price with delivery included. See materials
- 2.We confirm the order and book a vetted local supplier and dump-truck hauler.
- 3.The driver delivers on your chosen date and places the load where access is safe. Spreading is not included.
If you have a question at any step, a real person answers by phone, text, or email. More about Hello Gravel.
What happens if there is a problem with my order?
If the wrong material arrives or there is a quality issue, email support@hellogravel.com within 48 hours of delivery. Include your order number, photos of the material, photos of the delivery spot, and a short description of the issue. Please contact us before you spread, move, or use the material, since that makes the issue harder to verify. Claims sent more than 7 days after delivery may not be eligible for review.
If we confirm the wrong material was delivered or there was a fulfillment issue within our control, we work with you on replacement material, a partial refund, or a full refund.
Bulk materials cannot be returned once they are dumped, so changes are best made before delivery: you can cancel without penalty if you tell us at least one full business day before your delivery date.
Full details: Refund Policy.
Read reviews by material
Every review for one material, on its own page.
- #57 Crushed Stone(25)
- #57 Limestone 3/4"(1)
- #89 Crushed Stone(2)
- 1 1/2" Crushed Gravel(10)
- 3/4" Crushed Stone(25)
- 3/8" Crushed Stone(7)
- 3/8" Natural Pea Gravel(6)
- Compost Soil(1)
- Crushed Concrete(8)
- Decomposed Granite(3)
- Drain Rock(7)
- Driveway Gravel(101)
- Fill Dirt(36)
- Fill Sand(2)
- Garden Soil(10)
- Mason Sand(16)
- River Rock(10)
- Road Base(34)
- Shredded Hardwood Mulch (Brown)(4)
- Topsoil(44)
- Walkway Gravel(19)
Recent Reviews
Nyasha F.
My order arrived in time and dispatch was very informative. They also recommended the right size for my project.
July 17, 2024
Nyasha F.
My order arrived in time and dispatch was very informative. They also recommended the right size for my project.
July 17, 2024
Nyasha F.
Dispatch was very communicative and the gravel was delivered in a timely manner. They were also informative on the type of gravel that I needed for my project.
July 16, 2024
Taylor K.
June 28, 2024
Taylor K.
June 28, 2024
Mildred S.
The driver was polite and on time. The product was just what I ordered too. I know I can count on them to do exactly what I paid for. Thanks!
June 25, 2024
Elena R.
It was easy! Just like buying on Amazon. I am new the the area and do not have previous experience with soil delivery here. It was a huge help!
June 25, 2024
Cory
Punctual service with a delivered solution. I will recommend and order again. Thank you Cory
June 25, 2024
Elizabeth D.
The website was easy to navigate and the delivery was quick and efficient. My only callout is that I made a specific request to avoid a 30-min slot in the delivery window and the driver arrived during that time exactly and said that the message hadn't gotten to him, otherwise he could have accommodate it. Not the end of the world, and the overall experience was simple and easy so would definitely use Hello Gravel again.
June 25, 2024
Kerri E.
I was extremely happy with the speed in which I received my order. The customer service agent was able to get it sooner than I expected.
June 25, 2024
Ernest A.
The folks at hello gravel were extremely helpful, placing my order and having it delivered promptly, I will use them again. Thank you.
June 25, 2024
Ernest A.
The Hello Gravel folks made it easy and simple to order my gravel and get it delivered in a timely manner I recommend Hello Gravel and will use them in the future
June 25, 2024
Colin g.
I was amazed how easy they made for me have gravel deliver right to the spot where I needed it. Everyone was really helpfully from there price right up to the drive. I will definitely use them again and recommend them to my friends
June 25, 2024
Bethany
This was so straightforward and so easy! We got a call from the coordinator the next business day. He was communicative and helpful, and then called us back the morning of our delivery to confirm the time, and then again to let us know that the delivery driver would be arriving in 10-15 mins. The local company delivery driver was lovely, patient and helpful as we worked out how to get him closest to the site where we'd need the gravel. Overall everyone was pleasant to work with, we got what we paid for, and it was the most reasonably priced delivery we could find. Wins all around.
June 24, 2024
Elizabeth W.
Job well done! Courteous and prompt staff responses. Driver was very accommodating in placing the rolling gravel dump where we directed.
May 20, 2024
Hugh F.
We had a great experience and would highly recommend Hello Gravel. We ordered gravel for a French drain around our house. They delivered the gravel on time, were in communication with us beforehand to confirm the exact location, and were careful to dump the gravel right where we needed it. Customer service was helpful and professional. We’ll be ordering from them again once it’s time to repair our driveway!
May 13, 2024
Jealitte E.
The rain didnt stop me from working our driveway. It is finally looking a lot better. Once again, thank you Hello Gravel for the convenient order and delivery of your quality drive way gravel. We will order again soon.
May 2, 2024
Alyson A.
I wasn’t sure what I needed for my drainage issues after watching videos on website I found what I needed and some helpful hints to accomplish the job.
April 15, 2024
Erica V.
This order was easy to make and the delivery was great They were on time and placed in the correct spot with no damage. Wonderful customer service.
February 8, 2024
J H.
I needed new driveway gravel and this company was so easy to work with. I ordered it and it was delivered and dumped by the end of the week. Their communication and prices were great!
January 22, 2024
J H.
I needed new driveway gravel and this company was so easy to work with. I ordered it and it was delivered and dumped by the end of the week. Their communication and prices were great!
January 22, 2024
Alec S.
Our supplier fell through and we needed to source new materials fast in order to not delay our project further. Bulk Agg helped get us what we needed, and more importantly, made sure it was delivered on time.
March 30, 2023
Alec S.
Our supplier fell through and we needed to source new materials fast in order to not delay our project further. Bulk Agg helped get us what we needed, and more importantly, made sure it was delivered on time.
March 30, 2023
Frequently asked questions
Is Hello Gravel a real company?
Yes. Hello Gravel Inc. was founded in 2023 and is based in New Orleans, Louisiana. It is a BBB Accredited Business.
Who owns Hello Gravel?
Hello Gravel was founded by Daniel Crowley and Alan Kofman.
How does Hello Gravel work?
You order bulk material online at a delivered price, we book a vetted local supplier and hauler, and the load arrives on the date you choose.
Does Hello Gravel get complaints?
Like any delivery company, yes. The issues customers raise most are delivery timing and receiving the wrong material. Report any issue within 48 hours of delivery with photos and we will work with you on a fix.
Where do these reviews come from?
From verified customers on Google and Reviews.io.
Where will the driver dump my material?
You can request a preferred spot. The driver makes the final call based on safety, access, clearance, and ground conditions. If the requested spot cannot be reached safely, the load goes to the closest safe location.
Does delivery include spreading the material?
No. Delivery does not include spreading, moving, grading, or cleanup unless that service is stated in writing before you order.
Do I need to be home for delivery?
It is recommended but not required. If you cannot be on site, stay reachable by phone during your delivery window in case the driver has questions about access or placement.
What can prevent a delivery?
An incorrect address, blocked driveways, locked gates, low wires or branches, soft ground, steep slopes, or tight turns. Check that the delivery spot is accessible before your delivery window.
Can I return a delivery or cancel my order?
Bulk materials cannot be returned once they are dumped. You can cancel without penalty if you tell us at least one full business day before your delivery date. If the wrong material arrives, report it within 48 hours of delivery. Full details are in our Refund Policy.
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